State Farm® Insurance Agent Matt Possehl

"I have had nothing but great experiences with State Farm. Lyndsy is great at providing information to us quickly and efficiently. We just had to file a glass claim and the process was so easy. They really go above and beyond with customer service which in my opinion makes all the difference and why I would work with this agent."

"Great experience switching insurance recently - Lyndsy provided great service and follow up - very happy!"

"Lyndsy has always been very helpful and prompt, and offered the most competitive pricing for home and auto. I appreciate her quick, efficient work."

"I had State Farm through this agent for 3-4 years and never had a problem. To lower my premium I decided to check rates with other companies. Progressive Insurance came back with a lower quote. The agent on the phone said it was the same exact coverage as my previous policy. I had this insurance for a few days when I decided to trade my 2022 car for a 2024 and I called Progressive to transfer my coverage to the new vehicle. The agent said that my premium actually decreased. Hmmm. I then looked at all my documents and lo and behold Progressive had not given me Collision and Comprehensive coverage as they said they had. I had driven the new vehicle for 1800 without that coverage. I was able to reinstate my State Farm policy without a hitch with Lindsy at this agency. She was very nice and extremely professional. Thank you for your help. Progressive Insurance needs to spend less money on Flo and more on competent on line agents."

"I called them up looking for a new policy they took down all my information and told me they'd call me back and have it done by the next day. They never called me again. Called back many times and left voicemails. They never answered or returned to any voicemails. Eventually they started hanging up when I called. Called a different State farm and had a better experience but still haven't finished getting the policy with them. They also required a day to research my insurance and then wanted me to send photos etc. I called progressive and had a policy in place in about 20 minutes."

"Professional team works well together. Lyndsy is reliable. She provides straight forward advice and prompt efficient service."

"Matt is completely unprofessional. As I’m going through a divorce, I called him to let him know that I I needed to be separated from my ex-husband‘s policy and I would like to know how much it would be for me to be on my own policy. He told me it would take three weeks to figure out these numbers and then he would call me back. Instead of calling me back, he spoke to my ex-husband who just told him I wanted to be taken off of the policy. Matt never called me back about pricing or what kind of coverage I would like. He simply stuck me with a bill for $223. I didn’t even know what I was paying for, but he felt it was sufficient to talk to somebody that I was separating my life from instead of the person who called him for the quote. When I called Matt to let him know that I felt it was very unprofessional of him to do so, and that I would not be moving forward with his policy for the price as well as the unprofessionalism that I experienced with him, he then raised his voice at me over the phone. I would strongly suggest to find insurance elsewhere."

"Best insurance agency in town from my experience. Matt, Lyndsy and Heidi are always great to work with and quick to respond"

"Very unhappy with this agent's office. Lyndsy is less than helpful and slow to respond, if she does at all. Requested a quote for a motorcycle policy on the State Farm app and did not receive any correspondence after nearly a week. Reached out to this agent's office as my current policy was assigned to this office. Lyndsy responded to me & assisted me. The information on the temp. plate and registration from the dealer was incorrect & she requested additional information, which was fine. Submitted everything I had, and she said none of it will work. Which is unfortunate because one of the documents that I had submitted was correct & matched the VIN on the bike and she did not take the time to look at it or enter the information & continued to tell me that it was incorrect. That was frustrating. Continued regardless and once I paid for the new motorcycle policy I had additional questions regarding the coverage. I sent Lyndsy an email directly after payment that went without response. I then sent an additional email requesting the same information that also went without response. Had to reach out to Matt Possehl directly for the information. Just very frustrating to work with. They got the job done, but the customer service was lacking."

"Lyndsy was very helpful and got us exactly what we needed as a new landlord needing a home dwelling policy. Because of her fabulous service, and great communication, I really wanted State Farm to be the one. Since they came in at the best rate, they were! I recommend Lyndsy and State Farm (Matt Possehl agency) in Flagstaff."

"Great customer service, friendly and good prices. Doesn't get any better 😁"

"Matt and Lyndsy were amazing! They are both personable and really knowledgable of insurances cross state borders"

"Over the past couple of months, I have reached out to Matt’s office to get some quotes. Lyndsy, an Account Manager, has always responded to my inquiries on the very same day. She is fantastic - so helpful and friendly. I’ve been with State Farm for over a decade across multiple states and Matt’s office has had the best service of them all. Highly recommend."

"This State Farm team is best team around. Super friendly, helpful, attentive, and responsive. They do a great job at discussing the nuances of insurance with us and helped my wife and I make an informed decision that gave us peace of mind. I know the insurance carrier commercials always say switch and save but with these guys we really did. We were able to get home, auto, and term life with better coverage for less than we were paying for just home and auto with another carrier. Matt and Lyndsy are wonderful at what they do, YOU wont be disappointed!"

"Recently switched my policies to Matt’s office and couldn’t be happier! I had some issues with my polices at previous offices and was looking for somewhere that would provide excellent service for my needs and I definitely found that here! Highly recommend Matt’s office for your insurance needs!"

"Lyndsy is awesome. Super helpful and easy to work with."

"Super fast and easy transfer of my policy from out of state. They were even able to raise my coverage while also saving me money."

"When I moved from out-of-state Matt and his team were great at explaining what to do and how to do it! The move was made easier by Matt and his team! They are super quick to get you what you need!"

"When i first moved to flagstaff, i needed to get new insurance. My friend recommend Matt Possehl and now to this day I have been with Matt for 3 years and my experience so far has been great. Would recommend to anyone!!!"

"Matt and his team were extremely helpful. They responded very quickly and answered all questions I had. Would definitely recommend going to Matt and his team for all your insurance needs!"

"Matt and his team strived to give me the best customer service. They were very knowledgeable and answered all of my questions while setting me up with a new policy. I would highly recommend them to anyone looking to switch!"

"By far the best experience I have ever had with a insurance company. Most companies that I have dealt with never wanted to get to know me on a personal level but the staff working here did. It made me feel like family and assured me that my family will be taken care of"

"Great service and very helpful."

"Every time I call or have a problem, Matt and Karen always go out of their way to help my situation. Would truly recommend Matt Possehl State Farm to anyone!"

"Karen and Matt are amazing. I have never felt so taken care as I do with this agency. Excellent customer service and support."